A system is only as good as its last service.
Filters clog, UV lamps age and softener resin wears. One fixed annual fee keeps your system on schedule, whether it sits in Muscat or in Ibri.
What your fee pays for.
The plan covers the work that is easy to forget until the water tastes wrong.
Planned servicing
Service visits booked in advance and timed to how hard your water and your system work.
Filters on time
Cartridges, membranes and lamps changed before they fail, using genuine parts.
*With the SovSmart IoT system (optional extra).
Help when you need it
A direct line for questions and faults, with priority call-outs for plan members.
How the plan runs.
Survey
A survey records your system, your water source and how much you use.
Schedule
We set a service calendar that suits your water, whether that is Nama, a tank or a well.
Service
Our partner team services the system and changes what is due.
Support
Between visits, you call or message us and we sort out the problem.
Choose your cover.
Every plan is priced for your site in rials. The table shows what each level includes.
- CrownGuard Home Triple system
- Bi-annual filter supply (twice a year)
- Self-change, shipped to your door
- 1-year manufacturer's warranty
- Engineer filter change & disinfection
- Everything in Essential, plus:
- Bi-annual filter change by our technician
- Full system disinfection
- CrownGuard Home Triple system
- 1-year manufacturer's warranty
- Comprehensive (parts inclusive) or service & media only
- Dedicated account manager for multi-store sites
- Comprehensive digital service reporting
- Coordinated multi-site servicing
- SLA-backed response times
A report you can keep.
Each service ends with a written report: what was checked, what was changed and anything to watch. Hotels and clinics can keep it on file for their inspections.
- Service history for every system
- Water-quality checks recorded each visit
- Multi-site reporting in one place
Many sites, one plan.
Running cafes in Muscat and Sohar, or offices in several towns? One contract can cover them all, with a single report pack.
